buyer research

Why Do People Buy – Part Two

So what does all this mean to marketers? (See Part One) 1. Advertising and marketing strategies should attempt to present an appeal strong enough to stimulate action toward satisfying one of Maslow’s basic human needs. 2. Maslow believes lower levels always take priority over higher levels so you shouldn’t attempt to sell products or services that only meet higher levels of need. This means don’t try and sell clothing to someone who hasn’t eaten in a week, and don’t sell expensive software to people who don’t have the basic infrastructure to run it.

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Why Do People Buy – Part One.

As marketers, we are constantly trying to anticipate every objection a potential customer might have about buying our products and services. It seems that if we could identify and address each of these objections and formulate a solution to each, we should be able to get them to buy almost anything. However the reality is very different and unpredictable. Advertising and marketing strategies based on logic rarely do as well as strategies based on an understanding of people’s emotions, desires and needs. In fact, in my experience, you will only get the results you desire by appealing to both the logic AND emotional needs of customers.

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What first impression are you making?

At the risk of sounding a bit judgmental,  (as businesses we are being judged constantly) but I feel a need to share some thoughts about a disturbing trend that threatens to destroy us all! Sorry, got carried away for a minute, but in the context of sending a message that you can be trusted and are a credible and reliable resource – the way you make your first impression is critical to winning customers. So often people seem to get first impressions wrong.

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How to spot a marketing wanker

If you’ve known me for any length of time, you know I’m somewhat disappointed in the marketing industry with regard to how they obfuscate, mislead clients and generally say and do anything to make a buck. I know this is true because almost every client I talk to has several horror stories of those who came before me. And, rightly so, they are suspicious and guarded when it comes to engaging. Fair enough. Now, I’m not saying that ALL folks involved in the marketing business (and related categories) are all money grubbing slight of hand artists. I know many consultants, designers, web developers and other people who really know their stuff and operate at the highest levels of ethics. I just believe they are in the minority. I’m going to share with you some warning signs to look for when choosing a marketing partner so you can avoid getting ripped[…]

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Don’t waste your customer’s time on pointless research

I’m a huge believer in polling your customers to uncover key insights into how they buy, what they think of my clients, how they evaluate similar suppliers, etc. In fact, most of my assignments start with customer phone interviews because the information uncovered during these conversations is priceless when it comes to developing a strategy that is truly relevant to the people who actually buy your products or services. Fundamental marketing. So why did I recently refuse a client’s request to make these critical calls? Have I decided to cut the customer out of the marketing process and simply guess at what they need? If you believe that, I have some nice Florida swampland to sell you. Here’s the scenario. I had worked with this client’s sales team for several months with good results. However, I was also tasked with working with the marketing director. He had very different ideas[…]

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